FAQ
We know that planning a wedding comes with a thousand little details — and sometimes a few questions too. To make things easier, we’ve gathered the ones we get asked most often. Hopefully, you’ll find the answers you’re looking for here, but if not, we’re just a message away and always happy to help.
How many photographers will be at my wedding?
Our collections include one photographer by default, but you can always add a second shooter if you’d like. The same applies to video — it’s all about what best fits your wedding day.
When do you recommend having a second shooter?
A second camera can make a big difference. We usually suggest it when:
You’re expecting more than 250 guests
Your wedding day will last longer than 10 hours
You’d like fuller coverage and different angles of the same moments
How long will it take to get our photos?
We know how exciting it is to relive your day! Your online gallery with photos and video will be ready within 4 months after the wedding. Physical deliveries (USB and prints) are prepared once everything is finalized.
Are the photos edited?
Yes — every image we deliver has been carefully color-corrected and edited in our style. We don’t do heavy retouching or physical alterations, because we believe in keeping things authentic and true to the moment.
How many photos will we receive?
This depends on how long your celebration lasts and how many activities happen throughout the day. For an 8–10 hour wedding, you can expect at least 800 photos.
What if we need to reschedule or cancel?
Your retainer is non-refundable, as it secures your date. But if something changes, we’ll do our best to reschedule depending on availability.
How do we book you?
It’s simple: a 10% retainer and a signed contract will secure your date. From there, we ask for 20% one year before the wedding, 50% six months before, and the final balance one month prior.
Who will be at our wedding?
It will always be one of us — Ana or Abraham — behind the camera. In the very unlikely event of an emergency (which has never happened), we’ll reach out right away and make sure a trusted member of our Eucalipto team is there for you.
What do we receive in video?
Every video collection includes:
A highlight film (2–4 minutes) — perfect for sharing with family and friends
A short film (20–40 minutes) — a cinematic retelling of your full day